So, I've been a member for about 5 years or so now and these people just don't appreciate it. I get my bank statement and find out that they have overcharged me for the last 2 months. Well, let me tell you...I don't appreciate this since they are overpriced anyway. So, I call the gym to try to rectify this situation. I am told the manager...Omar will call me back. Well, I wait 2 hours...no call from Omar so I call back. I'm told he has stepped out for his break and he'll call me back in a half an hour when he gets back. You guessed it...he doesn't call back! So, I call again and tell the person on the phone that this is just plain rude...I've been waiting 4 hours for a call back. So, I call their 800 number for customer service. Well, I get the problem fixed with regard to getting my refund but I try to explain that I think Omar is unprofessional for not calling back. They don't care and they basically say...well...we fixed you're problem so we're done. NO WE ARE NOT DONE! Your employees are not nice and are not helpful and that's not cool. Ok, I had to rant...I ranted and now I'm done.